At Clozzy, we want you to be fully satisfied with your purchase. If you’re not happy with your order, you have 14 days from the delivery date to request a return or exchange.
Return Eligibility:
• Items must be returned within 14 days of receiving your order.
• Items must be unused, unworn, and in the original condition with all tags attached.
• Items marked as final sale or non-returnable are not eligible for return.
• Returns are only accepted for regular-priced items. Discounted or promotional items may not be eligible for return unless stated otherwise.How to Return:
1. Contact us at [Clozzystore@hotmail.com] within 14 days of receiving your item(s) to request a return authorization.
2. Once approved, you will receive instructions on how to return your item(s).
3. Please ensure the item is securely packaged and include your order number inside the package.Refunds:
• Refunds will be processed to your original payment method within 7-10 business days of receiving the returned item(s).
• Shipping fees are non-refundable.
• You are responsible for the return shipping costs, unless the item was damaged or incorrect.Exchanges:
If you wish to exchange an item for a different size or color, please contact us within the 14-day window. Exchanges are subject to product availability.
Damaged or Incorrect Items:
If you received a damaged or incorrect item, please email us at [Insert Contact Email] within 14 days, and we will arrange a free return or exchange.
Feel free to update this template with your business’s contact details or specific requirements. Make sure the policy is clear and easy for your customers to follow!
